Friends and Family Test

What is the Friends and Family Test?

• The Friends and Family Test is a survey that asks patients if they would recommend the NHS services they have experienced to friends and family members

• All you have to do is ask to complete the Friends and Family Test in NHS hospitals, GP practices and dental practices

• The Friends and Family Test gives every patient the opportunity to have their say on the care and treatment they have received from the NHS

• It is a quick and anonymous way to give your views after receiving care or treatment across the NHS

• Your feedback goes straight to the people who have provided the service

• It makes a difference: it tells healthcare providers what they can do better so improvements can be made

• It has also provided a well-deserved morale boost for hard-working NHS staff

• The Friends and Family Test is not a traditional survey. It is a different kind of feedback tool that healthcare providers and commissioners can use to gain insight into patients’ views so that they can make sure services meet the needs of local people

• The NHS Friends and Family Test is anonymous so comments are not traced back to individual patients

The calls to action for the Friends and Family Test are:

• Have your say to improve your healthcare

• Whether you’re seen in hospital, by a GP, by your dentist or by a paramedic, you can have your say on your care

• You can say what went well and what you think can be improved so that people who make decisions about local healthcare can take your views into account

• All you have to do is ask to complete the Friends and Family Test in NHS hospitals, GP practices and dental practices

Please use our webform to submit your response to the Friends and Family Test survey - Click this link to open the survey page. Alternatively you can obtain a paper copy from reception front desk.