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GP Patient Survey 2024 - Text Only statistics
279 surveys sent out
120 surveys sent back
43% completion rate
Overall experience
Good overall experience of this GP practice - 78% (31% fairly good - 47% very good)
National benchmark - 74% (32% fairly good - 42% very good)
Accessing the practice
Good overall experience of contacting this GP practice - 73% (35% fairly good - 38% very good)
National benchmark - 67% (30% fairly good - 37% very good)
Easy to contact this GP practice on the phone - 56% (39% fairly easy- 17% very easy)
National benchmark - 50% (31% fairly easy - 19% very easy)
Easy to contact this GP practice using their website - 68% (33% fairly easy- 35% very easy)
National benchmark - 50% (27% fairly easy - 21% very easy)
Helpfulness of reception and administrative team at this practice - 91% (41% fairly helpful- 50% very helpful)
National benchmark - 83% (41% fairly easy - 42% very helpful)
Knew what the next step would be after contacting the GP practice - 81%
National benchmark - 83%
Knew what the next step would be within two days of contacting this GP practice - 99%
National benchmark - 93%
Experience at last appointment
The healthcare professional had all the information they needed about the patient - 91% (30% to some extent - 61% definitely)
National benchmark - 92% (35% to some extent - 57% definitely)
The healthcare professional was good at listening to the patient - 84% (14% fairly good - 70% very good)
National benchmark - 87% (25% fairly good - 62% very good)
The healthcare professional was good at treating the patient with care and concern - 85% (14% fairly good - 70% very good)
National benchmark 85% (25% fairly good - 61% very good)
The patient was involved as much as they wanted to be in decisions about their care and treatment - 89% (19% to some extent - 70% definitely)
National benchmark 91% (30% to some extent - 61% definitely)
The patient had confidence and trust in the healthcare professional they saw or spoke to - 94% (26% to some extent - 67% definitely)
National benchmark 92% (29% to some extent - 63% definitely)
The patient's needs were met - 91% (26% to some extent - 64% definitely)
National benchmark 90% (33% to some extent - 57% definitely)
