As part of our ongoing commitment to keeping your personal information safe, we are temporarily pausing our use of Heidi and other artificial intelligence (AI)-powered tools, in line with the latest national guidance from NHS England.

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This is a precautionary step while new governance frameworks and assurance processes are finalised across the NHS. Our goal is to ensure that every system we use protects our patients by meeting the very highest standards for safety, transparency, and data protection.

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We’re working closely with NHS bodies and technology providers to help shape these standards and are optimistic that we’ll be able to safely reintroduce these tools very soon.

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This technology has a vital role to play in the future of healthcare. Whether it’s reducing clinician admin, improving access, or supporting safer decision-making, these tools will be key to helping the NHS work more efficiently and meet increasing demand — all while supporting us to keep care patient-centred.

We’ll keep you informed as we move forward.

 

Thank you for your patience and continued support as we embrace technology that helps us deliver the best possible care.