Book appointments, order prescriptions and view your medical record online

Click the SystmOnline image below to log onto Online Services where you can book appointments, order your repeat prescriptions or view your medical record. (please note that you must register in order to use this service - see the Registering for online services section).

QuestionHaving trouble logging on? - Please see our Online Services FAQs section as a first port of call


Registering for online services - please note

In order to register for online services you must call in at the reception main front desk (where a reception team member will register you). You cannot self-register for this service online. Please note that you will be required to bring with you one form of photo ID (eg Passport, Driving Licence, Bus Pass etc) .

Upon registering we will require an email address from you so that we can send you your username and password. Please respond to this message via your email account and verify your email address as soon as possible. We cannot guarantee delivery of the username & password to a non-verified address.

*Please also note that current AOL users will need to provide an alternate email address if possible as we have been made aware from our clinical supplier that this particular email provider’s security filters currently prevent email messages from the clinical supplier reaching the intended recipient. In this instance we will need to send you your username & password by post.

If you previously ordered medication for another patient (spouse, partner etc.) each patient will be required to attend the Medical Centre in person with photo ID to register for on-line services . Parents / guardians of children 13 years and under can have proxy to register on their behalf.


Prescriptions menu - Important Notice for patients (who are already using the service)

Following recent updates made by our clinical system provider to the online ordering service, there has been some confusion pertaining to menu navigation. We are aware of this issue and have submitted a development request to our provider so that they can consider amending the menu navigation.

To order a repeat prescription when logged onto the online service, at the home screen navigate to:

Medication > Medication

Please also note - the Prescription Requests link solely lists outstanding prescription requests which have been made online.


Information regarding prescription requests

ImportantPrescription requests

Please always allow 7 days for your repeat medication request to be processed by the practice and pharmacist.

Please put any item not on repeat in writing to your usual GP with a clear reason as to why you need to continue it. Your usual GP will then consider adding this item to your repeat prescription.

ImportantSame day prescription requests

Only in exceptional circumstance will urgent prescription requests be done on the day. This is for your and other patients' safety.

You may only be issued 7 days of medicine and will be asked to collect the prescription from reception the following morning.

For patient safety last minute urgent requests will not be processed as a priority.

Mobile users - app download

SystmOnline mobile App for mobile Android & Apple device users. * Please note this app offers limited functionality with regards to ordering prescriptions. We would recommend logging onto SystmOnline services via your mobile device’s internet browser should you wish to fully utilise the repeat prescription ordering service.

Get the SystmOnline app for Apple mobile devices Get the SystmOnline app for Android mobile devices