Profile of the Administrative Staff

Practice Manager

Olivia Bassett, BA DMS CPFA, (full-time, female) is responsible for the general and financial management of the Practice. She believes in life-long learning and encourages personal development. She held a Diploma in Business Coaching and completed a Leadership in Quality for Improvement Programme in July 2005 organised by Improvement Foundation, formerly known as National Primary Care Development Team.

Deputy Practice Manager

Lyn Watts is the Deputy Practice and Personnel Manager. Lyn is responsible for Patient Services, Estates management, HR Management and to day to day management of the Treatment Room.

IT and Audit Co-ordinator

Sam Cole BA (Hons), (20 hrs/wk, male) ensures our computer system operates smoothly and is in charge of the Practice Intranet and Clinical Audit programme.

Reception Manager  

Elaine Barden (full-time, female) oversees the daily operation of the Reception .

Receptionists

There are 14 Receptionists working a variety of hours to organise appointments, repeat prescriptions, patient registration, test results and carry out all the administrative tasks required to support the doctors and nurses to provide medical care to patients.