Bideford MC - Welcome
** Bideford MC will be changing to a new clinical IT system during the week commencing 11th May 2015. The clinical IT system is a collection of IT hardware and software resources which enables us to hold your patient record electronically. **
This new system will bring lots of benefits for both patients and staff, however training may take a while and there may be some disruption to booking appointments and ordering repeat medication for a few days.
Appointments - You will be unable to pre-book appointments for the week of 11th May 2015. Dates of pre-book appointment unavailability will be confirmed here in due course. All appointments will be available to ‘book on the day’ during this period. Some Clinic appointments with the Practice Nurses and Healthcare Assistants will be available to book in advance but may be limited.
Repeat Medication requests - We will not be able to issue Routine Repeat Prescriptions during the changeover period. If your next prescription is due between 11th and 15th May please ensure that your repeat request slip is with us by Wednesday 29th April .
On-line repeat ordering has been switched off. Once the new clinical system is in place you will be required to register for the On-line ordering service. Full instructions will be available on the link on the website in due course.
We thank you for your consideration and patience during this time of transition.
Making an appointment
Routine appointments – these are bookable up to 4 weeks in advance. Please try to ring after 9.30 am when our phone lines are less busy.
Urgent appointments – if your problem cannot wait please ring after 8.30 am. Receptionists will ask a brief reason for your call and if available offer you an appointment with your chosen clinician. Should an appointment not be available you will be offered a telephone call from our same day team.
* Please note that you will not be able to contact the surgery by telephone during extended hours.